Genie Packaging ships worldwide, with regular service to the United States, Canada, the United Kingdom, Europe, and Australia. This policy explains how production and shipping timelines work, what shipping costs, and how customs, tracking, and delivery issues are handled.

Where We Ship

We ship to the United States, Canada, the United Kingdom, Europe, and Australia as standard, with additional destinations available on request. Contact our team to confirm shipping availability and estimated timelines for your location.

Production & Delivery Timeline

Total delivery time includes both production and transit time:

• Production: typically 7–10 business days, depending on the product, quantity, and finishing selected
• Domestic transit (within the USA): approximately 2–5 business days
• International transit (Canada, UK, Europe, Australia): approximately 5–15 business days, depending on destination and shipping method
• Rush production is available on select products for an additional fee

Estimated “in-hands” dates are provided once your digital proof is approved and production is scheduled.

Shipping Costs

Shipping costs are calculated based on destination, package weight and dimensions, and selected shipping method, and are provided as part of your quote or at checkout.

Carriers

We work with established international carriers to ship orders with tracking and insurance included as standard on most shipments.

Customs, Duties & Import Taxes

For shipments to Canada, the United Kingdom, Europe, Australia, and other destinations outside the United States, the customer is responsible for any customs duties, import taxes, or broker fees assessed by local authorities. Genie Packaging is not responsible for customs delays or additional charges imposed after the shipment leaves our facility.

Order Tracking

Tracking information is provided once your order ships, allowing you to monitor delivery progress to its destination.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Genie Packaging is not responsible for delays or additional reshipping costs resulting from incorrect or incomplete address information supplied by the customer.

Lost or Damaged Shipments

If your shipment arrives damaged or is lost in transit, contact us within 7 calendar days of the expected or actual delivery date with photos where applicable. We’ll work with the carrier on your behalf to resolve valid claims.

Delivery Delays

Occasionally, delivery may be delayed by weather, customs processing, carrier disruptions, or other events outside our control. While we’re not liable for delays caused by these events, we’ll do what we can to keep you informed and assist however possible.

Contact Us

• Email: info@genie-packaging.com
• Phone: (+1) 435 485 232