Order Processing Time
All orders are processed after final design approval and payment confirmation. Production typically begins once the artwork has been approved by the customer.
Standard production time is 8–15 business days, depending on the order size, specifications, and finishing requirements.
Shipping Time
Shipping time varies based on the destination and shipping method selected. Estimated delivery times:
- USA & Canada: 5–8 business days
- Europe: 6–10 business days
- Other International Locations: 7–12 business days
Please note that these are estimated delivery times and may vary due to external factors.
Shipping Charges
Shipping costs are calculated based on order size, weight, and delivery location. The final shipping cost will be shared in your quotation before order confirmation.
We aim to provide cost-effective and reliable shipping options for all orders.
International Shipping
We ship worldwide. Customers are responsible for any custom duties, taxes, or import charges imposed by their country. These charges are not included in our pricing and must be paid upon delivery if applicable.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or WhatsApp. This allows you to monitor the progress of your shipment in real time.
Delays
While we strive to meet all delivery timelines, delays may occur due to:
- Customs clearance processes
- Weather conditions
- Courier service disruptions
- High order volumes during peak seasons
Genie Packaging is not responsible for delays caused by third-party shipping carriers or customs.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. If incorrect information is provided and the shipment is delayed or returned, additional shipping charges may apply.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within 3 business days of delivery. We will work with the shipping carrier to resolve the issue and provide a suitable solution.
Contact Us
If you have any questions regarding shipping or delivery, feel free to contact our support team. We are here to assist you throughout the process.
