Genie Packaging (“Genie Packaging,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our customers and website visitors across the United States, Canada, the United Kingdom, Europe, and Australia. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

Information We Collect

We may collect the following categories of information:

• Contact details you provide, such as name, email address, phone number, company name, and shipping or billing address
• Order information, including product specifications, artwork files, and order history
• Payment information, processed securely through our third-party payment providers (Genie Packaging does not store full card numbers)
• Information collected automatically, such as IP address, browser type, device information, and website usage through cookies and similar technologies
• Communications you send us, including support requests, quote inquiries, and marketing preferences

How We Use Your Information

We use the information we collect to process and fulfill orders, provide design proofs and production updates, respond to inquiries and support requests, send order-related and, where you’ve opted in, marketing communications, improve our website and services, prevent fraud, and comply with applicable legal obligations.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to keep the site functional, remember your preferences, and understand how visitors use our website. You can control cookies through your browser settings; disabling certain cookies may affect site functionality.

How We Share Information

We do not sell your personal information. We may share information with trusted service providers who support our business, including payment processors, shipping and logistics carriers, printing and production partners, and analytics or marketing platforms — each bound to use your information only to provide services on our behalf. We may also disclose information where required by law or to protect the rights, property, or safety of Genie Packaging, our customers, or others.

Data Security

We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements.

Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. Customers in the United Kingdom and the European Union have rights under the GDPR/UK GDPR, and residents of certain U.S. states have rights under applicable state privacy laws. To exercise any of these rights, contact us using the details below; we may need to verify your identity before processing your request.

International Data Transfers

Because we serve customers worldwide, your information may be processed or stored in countries other than your own, including the United States. Where required, we take steps intended to ensure such transfers comply with applicable data protection laws.

Children’s Privacy

Our website and services are intended for business use and are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated effective date on this page. Continued use of our website or services after changes take effect constitutes acceptance of the revised policy.

Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:

• Email: info@genie-packaging.com
• Phone: (+1) 435 485 232