Genie Packaging offers flexible, transparent payment options for customers across the USA, Canada, the UK, Europe, and Australia. This policy explains our accepted payment methods, billing terms, applicable fees, and advance payment requirements.

Accepted Payment Methods

• Credit card / debit card
• Bank transfer / wire transfer
• PayPal (where available)
• Other approved electronic payment methods, per invoice terms

Wire Transfers & Bank Transfers

Wire and bank transfers are accepted worldwide with no additional fee from Genie Packaging. Bank details are provided on your invoice; customers are responsible for sending payment to the correct account details listed.

Credit Card & Online Payment Processing Fee

A standard processing fee of 2.5% applies to credit card and online payment transactions, covering transaction and processing charges. Customers who prefer to avoid this fee may pay by wire or bank transfer instead. All applicable fees are communicated before payment is finalized.

Advance Payment Policy

Because every order is custom-manufactured, payment is required before production begins.

• Orders under $5,000 (or the equivalent in CAD, GBP, EUR, or AUD): full advance payment is required before production.
• Orders over $5,000: flexible payment terms may be available depending on order size, project scope, and customer relationship history, and will be confirmed before production begins.

Net Terms & Credit Accounts

Approved business customers may qualify for Net 30, Net 60, or installment-based payment terms on a case-by-case basis. These terms are not automatic and require a signed credit agreement with Genie Packaging outlining the approved credit limit, payment schedule, invoicing terms, and late payment conditions. Production under credit terms does not begin until this agreement is signed and approved.

Late Payments

Failure to meet agreed payment timelines may result in delayed production or shipping, suspension of current or future orders, or revocation of credit terms. Genie Packaging reserves the right to require advance payment for future orders following a late payment.

Invoicing & Billing Information

All invoices include product specifications, order quantity, pricing breakdown, applicable shipping charges, and payment instructions. Please review your invoice carefully before making payment.

Currency & International Payments

Invoices are typically issued in USD, though other currencies may be agreed for customers in Canada, the UK, Europe, or Australia. International customers are responsible for any bank conversion charges or intermediary transfer fees applied by their financial institution; Genie Packaging is not responsible for exchange rate differences or third-party bank charges.

Payment Confirmation & Production Scheduling

Once payment is received and confirmed, your artwork proofing process begins (if not already underway), and production is scheduled following final proof approval. Orders are not entered into production until payment has been confirmed.

Chargebacks & Payment Disputes

We encourage customers to contact our billing team with any concerns before initiating a dispute. Because of the custom nature of our products, chargebacks on completed or produced orders may be contested using proof-approval records and order documentation as supporting evidence.

Contact Us

• Email: info@genie-packaging.com
• Phone: (+1) 435 485 232