At Genie Packaging, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or place an order.
By using our website, you agree to the terms outlined in this policy.
Information We Collect
We may collect the following types of information:
Personal Information:
- Full name
- Email address
- Phone number / WhatsApp number
- Shipping and billing address
Order Information:
- Product details and specifications
- Design files or artwork submitted by you
Technical Information:
- IP address
- Browser type and device information
- Website usage data (via cookies and analytics tools)
How We Use Your Information
We use your information to:
- Process and manage your orders
- Communicate with you regarding your order or inquiries
- Provide design support and customer service
- Improve our website and services
- Send important updates related to your order
We do not sell, rent, or trade your personal information to third parties.
Sharing of Information
We may share your information with trusted third parties only when necessary, including:
- Shipping and courier partners for order delivery
- Payment processing providers
- Technical and website service providers
All third parties are required to handle your data securely and only for necessary purposes.
Cookies & Tracking Technologies
Our website uses cookies to improve user experience and analyze website traffic. Cookies help us understand how visitors interact with our website.
You can choose to disable cookies through your browser settings, but this may affect website functionality.
Data Security
We take appropriate measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Object to certain uses of your data
To exercise these rights, please contact us using the details below.
Data Retention
We retain your information only as long as necessary to fulfill orders, provide services, and comply with legal obligations.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us through our website or support channels.
